Accelerating ahead
In terms of powertrain, product, positioning and value proposition, the automotive industry is going through the biggest transformation in its +100-year history. To thrive rather than simply survive in this time of turmoil, established brands will need to adopt a customer-centric approach informed by data and insights and strengthened through partnerships.
In the short term, this approach will significantly improve the current automotive customer experience and reinforce customer loyalty and brand advocacy. And, in the long term, it will ensure that OEMs have the understanding and insights necessary to continue developing products and services that reflect market needs and critically do so in a way that meets or exceeds customer expectations.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at www.foundever.com and connect with us on LinkedIn, Twitter, Facebook and Instagram.
Driving change: The best practice guide to CX in the automotive industry
