Creating a dynamic of employee engagement
Stimulate commitment!
Finding the right balance between humans, technology and organization is key to great customer service. In an ever-changing environment, this balance is dynamic: customer expectations shift from one generation to another, disruptive new technologies emerge, work from home is increasingly important, and so on. Each represents an opportunity and a challenge to creating, maintaining and stimulating growth.
According to Gallup’s State of the Global Workplace: 2023 Report, nearly 60% of employees are psychologically disengaged from their work.
What do you need to create engagement?
Associate commitment is based on three managerial competencies:
Leadership
Management skills
Expertise
Your brand’s tech tools and organizational structure should support these competencies.
