Whitepaper
Consolidation:
How do I consolidate and reduce complexity in my current language support centers?
At Foundever, we think of our centralized multilingual hubs as a way to create a more seamless one-stop-shop for language support. Customer experience leaders around the world have noted the benefits of a centralized multilingual hub operating model due to consistency, insight, oversight and scale.5
So how does this model consolidate and reduce complexity in the contact center?
3 key ways:
Multilingual hubs bridge the gap and help you take your brand across borders
Finding a home for all your language needs
By centralizing language support in a multilingual hub, brands can streamline operations and eliminate the need for separate language-specific contact centers. This consolidation simplifies management and reduces costs.
Providing language expertise via a single point of contact
Consistency and oversight are more easily achieved with a unified multilingual region and connected centers of excellence — from talent to continuous improvement and workforce management.
Connecting people, process and technology
Your brand can create a common performance language from anywhere, with global standards and multilingual best-practice expertise — all backed by a fully managed tech ecosystem ready to help you transform and grow.
For example, Foundever combines +36 languages from 17 strategically located multilingual hubs, ensuring brands have the scale they need to connect with their customers — ready when they need it.
