EbookHumanizing CX in collectionsHow to balance empathy and efficiencyIntroductionThe collections tightrope: A tricky teeter-totter Read moreChapter 1Collecting with context: Data is your compassRead moreChapter 2How to empower customers? Make it easyRead moreChapter 3Earn trust when it’s hardest: The human side of collectionsRead moreChapter 4Train for empathy to transform collections conversationsRead moreChapter 5Support should not end with settlementRead moreConclusionCollect with compassion, lead with insightRead moreNext page >>Introduction: The collections tightropeEbookHumanizing CX in collections: How to balance empathy and efficiency
