Your consumers are seeking greater value in healthcare through increasing convenience, transparency and quality.
Take steps now to build a CX for the future. Provide better customer experiences and apply strategies that deliver integrated solutions that span the entire consumer journey — including omnichannel customer support.
Foundever™ is part of the healthcare ecosystem that works together to improve experiences and health outcomes for people. We globally support Fortune 10 healthcare organizations, with 12,000+ healthcare agents helping consumers with eligibility, enrollment, claims, scheduling, cost transparency, billing and payments, prescription refills, vaccination records, triage, communications pre- and post-discharge, admissions, referrals and more.
Whether you’re in a public or private healthcare environment, we understand the extreme importance of protecting medical data and adhering to healthcare regulations. Our globally recognized security framework actively identifies threats and works with you to protect company and member/patient information.
Our healthcare solutions adhere to a wide range of requirements, certifications and regulations, such as:
Data security | HIPAA | ISO | PCI | HiTrust
Onshore, nearshore, offshore and remote staffing solutions provide you with agents hired, trained and coached to offer the extra level of care and empathy needed in healthcare services. We offer an engaging employee experience that lowers attrition and builds more confidence with helping members, patients and consumers, which translates in a better customer experience.
Healthcare brands trust us to deliver end-to-end CX services more efficiently, effectively and with higher customer satisfaction. Our industry knowledge and tailored CX strategies ensure a personalized, engaging and secure customer experience, enabling you to meet the unique needs of your consumers in the digital age.