Your partner in delivering high-quality CX solutions
Foundever partners with over 60 financial brands, employing 19,800 associates to your industry with a 36 NPS in 45 delivery countries.
We provide a unique blend of CX solutions to drive seamless and safe experiences for crypto consumers:
- Selection of optimal location(s) from a cost/expertise perspective
- Exceptional delivery standards for CX quality and consistency
- Agility, speed of execution, and scalability
- Long-term strategic value adds and innovation
- Ongoing reduction of total cost of ownership
- Highest level of security, privacy, and compliance
- Access to a network of strategic crypto partners
Our key solutions:
CX consulting and strategy
We bring the skills and expertise to guide your organization through common and complex crypto consumer pain points.
Contact center outsourcing
We support every stage of the customer journey by deploying highly experienced and passionate talent from key global locations.
Work-at-home solutions
Our highly scalable remote model can be rapidly and securely deployed to respond to volume spikes.
Conversational AI bots
We project your brand’s preferred tone and values with bots that can serve and escalate in real-time.
Automation & self-service solutions
We make finding solutions effortless and simple for customers.
CX data analytics
Our interaction analytics collects information to identify and improve on relevant customer needs.
Learning and development
We equip agents with the knowledge and skills to improve performance and strengthen their competencies to exceed customer expectations.
How we get it done
- World-class security and compliance
- Impactful recruiting
- 24/7 outreach
- Intelligent omnichannel support
- Data-driven insights
About FoundeverTM
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on LinkedIn, Twitter, Facebook and Instagram.
About ITAK ITAK is an Innovation Catalyst centered on three key pillars: Agency, Accelerator, and Education. These pillars help the company innovate by connecting brands, creators, startups, and venture capitalists. The goal is to harness the power of positive innovation.
In just two years, ITAK has established a strong network of clients and partners, including Mercedes-Benz, Vacheron Constantin, L’Oréal, Richemont, Hublot, Rimowa, Paco Rabanne, Ledger, Bitgo, Polygon, Puig, Pull & Bear, Calvin Klein, Courbet and others.