Whitepaper

Enhancing crypto value through exceptional CX

With a projected revenue of $37.87 billion in 2023, there’s no doubt the world is embracing digital currency. To succeed in this new way of exchange, understanding consumer needs is crucial.

In partnership with ITAK, a leading Web3 consulting brand, we are excited to deliver this whitepaper to you. In it, we detail the following key points and what your brand needs to do to level up your CX in this exciting yet risky environment.

In this

whitepaper

1 The crypto consumer craves safe, agile experiences

Who is the average crypto customer? What are their biggest needs and complaints about crypto CX? Learn who your audience is and how to give them what they’re looking for.

2 The importance of streamlining CX in an overwhelmed contact center

With millions flocking to invest in crypto, your contact center needs to navigate the growth. What do you need to prioritize to strengthen processes and tools? We give you the scoop on streamlining CX.

3 Scalability is key in a 24/7, volatile market

In an anything-but-predictable market, consumers should have access to quick support. Learn what your “dream team” of agents and technology needs to have to achieve speedy, agile experiences.

4 Maximum security is a must

The blockchain is notorious for its safety issues. Set your brand apart by learning how to achieve cream-of-the-crop security and education tools.

5 Don’t forget about the human touch

The balance of tech and humans is a delicate one. We break down the most effective ways to blend both for a healthy CX.

6 Automation adaptation is key in cutting costs

How to handle volume peaks during high volatility and cut costs? Automation and AI should be your BFFs, but how and when do you use them? We detail what you need to know.

7 Social media should serve as a primary CX channel

Part of the crypto community culture is connecting online, so what does this mean for your brand? We outline tips on how to build relationships with your customers on these platforms.