Foundever™: A partner that doesn’t disrupt
Partnering with an organization that leads the pack in one industry but is simply making up the numbers in the others is one of the fastest ways to failure. The most disruptive firms blur the lines between business types and business sectors. Without true diversification of expertise and understanding and without best practices gleaned from serving clients of all sizes, in all countries in every consumer-facing industry sector, your business partner risks disrupting your chances of true success.
At Foundever, we attract and partner with some of the world’s most exciting and fastest-growing companies for this very reason. In fact, 20% of our global revenue is from disruptor brands — much more than some of our competitors based on global revenue. They know they can trust in our ability to constantly refine and optimize delivery whatever the business sector and whoever the target audience.
They also know that because we partner with +750 clients globally and handle more than 9 million customer experiences every day. Our expertise, understanding and insights are constantly growing and informing how we meet needs today and tomorrow.
Destination data
If your company is casting a shadow over the incumbent competition, it already has a handle on its data. But with our help, as the customer base expands and the sources and levels of data grow, we can help keep an even tighter grasp — seamlessly merging larger levels of structured and unstructured data — and ensure regulatory compliance. We can also analyze and model this most valuable of business resources and drill down deeper and deeper to tap the greatest customer insights. The ability to predict what a customer wants — and deliver it before that person asked for it — could leave your competition completely in the dark.
Speaking your brand language
Our contact centers are spread across the globe and support customers in +60 languages. Our associates immerse themselves in each client’s brand so they become an extension of it when speaking with customers, even when there’s a need to rapidly ramp up numbers due to peak season demand or exponential growth.
A networking opportunity
Our social listening and digital CX tools can completely deconstruct and rebuild the customer journey to remove friction, boost emotion, identify advocates and influencers and speed up the time to purchase.
The human touch
Digitization and automation of processes and channels should be the goal of any business with data flowing freely through its organization. However, no amount of technological innovation will ever remove the need for human touch and emotion from the CX equation. Even the biggest disruptors have contact centers as major hubs of their operations. There’s no other way to engage with a customer on an emotional, empathetic level when those moments of truth arrive.
The platform that fits
As a platform for delivering business process outsourcing, we can draw on expertise from data insights to next-generation learning and professional development techniques. We are able to create solutions that are a perfect fit now and remain made-to-measure in the future. Working in partnership to optimize the disruption an organization can bring to bear on a sector, we are committed to constantly refine and improve on what we deliver.
Ready where you are
Likewise, our global footprint means that a company knows it can attempt to tap any potential growth market safe in the knowledge that it will always be able to deliver the same levels of CX.