Your one-stop shop
Foundever supports dozens of disruptive brands in all stages of growth across most verticals, from start-ups to established challengers.
As a global company with a strong global presence and vertical expertise, we’ll meet you where you are, whether it’s your first time outsourcing or you’re in search of a partner able to support your sustained growth with excellent CX.
Foundever can guide and support you all along the way.
We help with human resource management including sourcing and hiring talent. This is greatly facilitated by our flexible hybrid approach to working and the possibility to work remotely. We also provide onboarding and initial and continuous training.
We ensure speedy, multilingual delivery from the geographical locations that best meet your requirements, while always offering the highest level of compliance and security.
We know that every business is unique, which is why we offer agile and scalable solutions — and pricing — that are adaptable to your business’ resources, no matter its size or stage of growth.
Are you ready to elevate your customer experience?
By outsourcing your customer service support, you can access many benefits that can reduce costs and enhance your overall customer experience, allowing you to get back to what you do best — blazing a trail of disruption in your industry.
If you’re unsure of where to start, use the handy checklist below to determine your strengths and weaknesses in managing your own customer service support. If you check 5 or more, please consider contacting Foundever to help you.
10 signs you should consider working with a CX BPO partner
You're at risk of not meeting your growth goals within the timeframes set by investors and need to ramp up your customer support to get there.
You have challenges with HR and staffing to match fluctuations in demand during peak times or product launches.
Your operations need to expand, but you cannot invest in infrastructure.
You don't have standard processes that provide consistency in customer support and reporting across different locations.
You're not measuring CSAT or NPS, or you'd like to increase your scores.
You lack the ability to offer customer support in multiple languages, limiting your brand’s accessibility and global reach.
You’re challenged with adapting quickly to market conditions and customer needs with the flexibility to modify support services as required.
You don't have a budget to invest in state-of-the-art customer service technologies, ensuring the most efficient customer experience delivery.
You're burdened with administrative tasks associated with hiring, training and managing an in-house contact center team and therefore putting streamlined operations at risk.
You’re concerned about meeting regulatory and compliance requirements and want to strengthen security processes around your customer care operations.
About FoundeverTM
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on LinkedIn, Twitter, Facebook and Instagram.