Conclusion
Get ready for a signal boost
(Time to read: 1 min)
In telecoms, gone are the days where CX is an added bonus to your bottom line — today, it will make or break your business. As competition intensifies and technology advances, leaders must adopt innovative strategies to enhance their CX frameworks.
Foundever stands ready to improve your CX delivery and help you navigate this complex terrain by applying our telecoms industry expertise. We meet the demands and capture the insights your company needs to continue building customer relationships.
Industry expertise
+26K
associates
28
clients
36
locations
20
countries globally
+800
brands across all major verticals
Customer services
- Account billing
- Complaint/issue resolution
- Product activation
- Acquisition
- Activation and onboarding
- Subscriptions
- Loyalty and reward programs
- Win back/save retention
- Billing
- Customer survey
- Tech support
Mobile and wireless
- Online acquisition
- Billing
- Sales: Cross-sell, upsell, bundling
- Customer care and billing
- Collections
- Subscriptions
- Loyalty and retention
- Tech support
Broadband cable and satellite
- Digital marketing
- Online acquisition
- Billing
- Sales: Cross-sell, upsell, bundling
- Customer care and billing
- Collections
- Subscriptions
- Loyalty and retention
- Tech support
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at www.foundever.com and connect with us on LinkedIn, X, Facebook and Instagram.
Wired for success: Dialing into telecoms CX
