Conclusion
Let the customer provide the clarity
Every sector of the media, entertainment and gaming industry needs to overcome challenges to remain part of a $2 trillion business. But, in an environment that’s equal parts uncertainty and opportunity, it can be difficult to decide where to focus energies or expertise.
Consumers’ appetite for media and entertainment has never been greater, but there have never been as many options open to those looking to be entertained.
Clearly, in the immediate future, many consumer decisions will be influenced by affordability. But in the long term, loyalty will be influenced by value.
Focusing on the customer involves understanding them on an individual level and using that insight to deliver a service that meets their expectations. The approach removes unnecessary friction and provides the right levels of support and understanding. It will help minimize attrition and maximize the customer insights and data needed to plan for the future.
About Foundever®
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. Sitel Group and SYKES are now Foundever.
Get to know us at www.foundever.com and connect with us on LinkedIn, X, Facebook and Instagram.