Chapter 04

Grace above, power below: 5 case studies

Case study 01

Accelerating invoice escalations in transportation

A leading U.K. public transportation company offering bus, rail, and specialist mobility solutions was grappling with a high volume of invoice payment queries received daily via phone and email.

Case study 02

Automating accounts payable for financial services

A global real estate investment leader faced excessive workloads and resource-intensive, group-wide monthly balance sheet reconciliations, requiring cross-team support to meet service level agreements.

Case study 03

Next-level purchase order automation in healthcare and manufacturing

A multinational medical equipment manufacturer sought to manage a growing influx of purchase orders and meet demand for faster processing within its U.S. operations.

Case study 04

Transforming customer reimbursements in healthcare

A Fortune 100 leader in healthcare, pharmaceuticals and consumer packaged goods needed a partner to manage high-volume customer cash disbursements across multiple European markets. They entrusted Foundever with the end-to-end processing of claims for a major money-back campaign spanning the U.K., Austria, Germany and Switzerland.

Case study 05

Closing out purchase orders with intelligent automation for a global beverage brand

A global beverage industry leader, known for its flagship product and a portfolio featuring bottled water, juices, teas, and energy drinks, faced efficiency challenges in its procurement back-office operations.

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Building a back-office strategy that delivers

Grace above, power below: 5 case studies

Ebook

Back-office advantage: Driving customer success through operational excellence