Chapter 04

Grace above, power below: 5 case studies

Case study 01

Accelerating invoice escalations in transportation

A leading U.K. public transportation company offering bus, rail, and specialist mobility solutions was grappling with a high volume of invoice payment queries received daily via phone and email.

Case study 02

Automating accounts payable for financial services

A global real estate investment leader faced excessive workloads and resource-intensive, group-wide monthly balance sheet reconciliations, requiring cross-team support to meet service level agreements.

Case study 03

Next-level purchase order automation in healthcare and manufacturing

A multinational medical equipment manufacturer sought to manage a growing influx of purchase orders and meet demand for faster processing within its U.S. operations.

Case study 04

Transforming customer reimbursements in healthcare

A Fortune 100 leader in healthcare, pharmaceuticals and consumer packaged goods needed a partner to manage high-volume customer cash disbursements across multiple European markets. They entrusted Foundever with the end-to-end processing of claims for a major money-back campaign spanning the U.K., Austria, Germany and Switzerland.

Case study 05

Transforming sales order processing in transportation

This major U.K. public transport organization faced unpredictable and substantial administrative effort in managing incoming sales orders, leading to delays and increased risk of manual errors in its enterprise resource planning (ERP) and reporting systems.

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Building a back-office strategy that delivers

Grace above, power below: 5 case studies

Ebook

Back-office advantage: Driving customer success through operational excellence